Pound Avenue Garage
Ford Repairs. Pound Avenue Garage has been vetted and approved by TrustATrader. Covering and all surrounding areas
Membership number TT9163
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About Pound Avenue Garage, Stevenage, SG1 3JB
Welcome to Pound Avenue Garage
We are a leading used car dealer based in Stevenage, Hertfordshire. We are located in the heart of the Old Town and close to the A1M, M25 and M1 Motorways and just two minutes from the railway station so finding us could not be easier. Luton Airport is only 20 minutes away and pick up can be arranged.
We offer a wide range of nearly new and used vehicles at competitive prices with up to 100 cars in our group stock. Visit us and view our cars with the main forecourt displaying the majority of our general stock or the showroom for our prestige and nearly new vehicles.
We are open 7 days a week, and refreshments are available if you fancy a coffee whilst you peruse our stock.
We also offer full MOT, servicing and repairs from our onsite workshop facilities.
Contact us or visit our showroom and forecourt for more information about your next new car.
All our vehicles are highly prepared and offered to you in a professional environment.
Our extensive services include:
- Vehicle servicing & repair
- Car & van batteries
- Car & van MOT's
- Engine diagnostics
- Exhaust systems
- Budget & branded tyres
- Brake & clutch replacement & repair
- Welding services undertaken
- Cam belts fitted
- Tracking & wheel alignment
- Highly experienced mechanics
- Extremely competitive rates
- Superb reputation
- Free estimates available
Contact us today to discuss your requirements or for free friendly, professional and helpful advice or visit our website for further information on how we can help.
We look forward to hearing from you.
For more information please visit our website
Please mention Trustagarage when calling.
Thank you.
Pound Avenue Garage
- Identification checked
- Company address verified
- Customer references checked
- Agreed to TrustAGarage's high standards
- Agreed to complaints procedure
Stevenage
Hertfordshire
SG1 3JB
Insurance details
| Provider | AVIVA Insurance |
|---|---|
| Verified | 23rd October 2024 |
Associations
Reviews (35)
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Average rating: 5.0 out of 5
Review by Robyn Pond
on 4th November 2024
"Efficient friendly service! Would recommend to a friend!"
- Initial impression Initial impression: 5 out of 5.0
- Punctuality Punctuality: 5 out of 5.0
- Cleanliness Cleanliness: 5 out of 5.0
- Quality Quality: 5 out of 5.0
- Value Value: 5 out of 5.0
- Overall opinion Overall opinion: 5 out of 5.0
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Average rating: 5.0 out of 5
Review by Abigail Holmes
on 8th June 2024
"Absolutely fantastic service from the word go. Mike was friendly, professional and very helpful. No pushy sales pitch. He arranged finance and tax, and the car came with a year RAC breakdown. Very impressed with the garage as a whole. My new VW Passat is a dream car, ate up the miles on the drive back to Hampshire. Thank you Mike"
- Initial impression Initial impression: 5 out of 5.0
- Punctuality Punctuality: 5 out of 5.0
- Cleanliness Cleanliness: 5 out of 5.0
- Quality Quality: 5 out of 5.0
- Value Value: 5 out of 5.0
- Overall opinion Overall opinion: 5 out of 5.0
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Average rating: 1.33 out of 5
Review by Jo
on 25th January 2024
"I needed an offside driveshaft for my peugeot 2008 . After discussion decided to replace nearside at same time as more cost effective and would probably need doing in the future. I get a call car is ready ... nearside replaced ... couldn't get offside so fixed the one that didn't need fixing and charged me 500 quid for the pleasure. Oh and let's not forget the 20 quid for the gearbox oil for a car that still isn't safe to drive!!! Will never use this garage again"
Trader reply: "Thank you for your feedback as it's very important to us. We value your comments as customer service is our priority. We did explain that both have gone but unfortunately no one has stock of the o/s one ! We gave you the option to wait until we have one or we can do the passenger side first, you were happy to proceed. With that in mind you are correct in saying that the work is incomplete until we can obtain the part and you asked for the return of the car. Kind Regards Pound Avenue Garage"
- Initial impression Initial impression: 3 out of 5.0
- Helpfulness Helpfulness: 1 out of 5.0
- Efficiency Efficiency: 1 out of 5.0
- Cleanliness Cleanliness: 1 out of 5.0
- Value Value: 1 out of 5.0
- Overall opinion Overall opinion: 1 out of 5.0
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Average rating: 2.0 out of 5
Review by Sharon
on 12th January 2022
"Owner parks customer cars in side streets and leaves them unlocked. Our car was booked in for repair at the garage. On arrival told the staff member with experience in this issue absent for two weeks. Didn't tell us that 30 mins prior when taking the booking. Car had broken seatbelt so not able to drive it elsewhere so no choice but to leave. Got a call that car was ready, so went down following day to collect. Car in side street out of sight of garage. It was unlocked and worse, the boot not only unlocked but open. Got a call from owner. Dismissive of the issue, he said (1) to let him know if anything stolen and (2) better to leave car unlocked than have it broken into. We are making a formal complaint."
Trader reply: "Customer was told we could get parts from Fords the next day at £200 pounds and He said No he would rather wait for a second hand one. I told him there could be a long wait and he was happy to wait as he did not want to pay dealer prices. We also told him as it could be a long wait we do not have the room to store cars and the car would be left up the road at his own risk. After waiting we could not get a second hand part and we removed the seat belt and did a temporary fix which he was happy with and did say that he could use the car until we sorted a second hand unit."
- Initial impression Initial impression: 3 out of 5.0
- Punctuality Punctuality: 1 out of 5.0
- Cleanliness Cleanliness: 1 out of 5.0
- Quality Quality: 2 out of 5.0
- Value Value: 4 out of 5.0
- Overall opinion Overall opinion: 1 out of 5.0