Seacott Motor Company

"Would not recommend this trader. I was charged £370 to fix my handbrake and fit new brake pads. I was told I didn’t need a new caliper. Less than two weeks later, the handbrake failed again, and I had to call out the AA. When I phoned Seacott they said the repair was under warranty and to bring the car back in. Once I did, they suddenly claimed the caliper was wrong for my car and wanted another £440 — something they either missed or ignored the first time. When I questioned this, I was met with a very rude manager. He was completely unprofessional on the phone and in person. He even admitted they thought the caliper was wrong originally but put it back on anyway — likely just so they could charge me again when it failed. This garage is dishonest and clearly don’t do proper work. I refused to pay another penny and took my car elsewhere. Save yourself the stress — steer well clear of Seacott"

Trader reply: "As a first time Seacott customer, we were very saddened to read how dissatisfied you found our service. We are a long-established business with a large and satisfied, customer base, as our reviews testify towards. Much of your review is based on misunderstanding of what was wrong with your vehicle. You have failed to omit the fact that we have refunded the money for the handbrake cable that failed due to an incorrect caliper previously fitted by a different garage. We offered to fit the correct caliper so the problem would not reoccur. On first inspection the hand brake cable was broken & we did not suspect a problem with the caliper, we are not in the habit of replacing parts that do not need replacing. On second inspection, when the vehicle was returned to us under warranty. We identified the problem by phoning the local Vauxhall dealer who helped us understand that there are 2 different types of brake caliper for this model of vehicle which we did not know until this point. We realised that there had been an incorrect part fitted to your vehicle in the past, causing the ongoing problem with your handbrake cable. Unfortunately, we were unable to reach a point in discussions both on the phone & face to face, where you were not able to understand that this problem was not of our making & that whichever garage repairs this fault, a new brake caliper would be required. We are more than happy to explain this further should you wish to reach out to us in person, our reputation is very important to us.'"

• Initial impression Initial impression: 1 out of 5.0
• Punctuality Punctuality: 1 out of 5.0
• Cleanliness Cleanliness: 1 out of 5.0
• Quality Quality: 1 out of 5.0
• Value Value: 1 out of 5.0
• Overall opinion Overall opinion: 1 out of 5.0